Not resolved

Checked into Tucson Comfort Inn on E.Tanque Verder Rd on November 30, 2016.

In room noticed hot water only luke warm. Staff said boiler being repaired and normal hot water back in 2 hours. Upon returning later in evening there was no hot water. Was told crew working on it.

In morning no not water--told would be repaired that day. After day long hiking there was no hot water. Staff said they had talked to local hotel for transfers. We called that hotel--they had had no contact with Comfort Inn.

Moved to another hotel. Complained to Comfort Inn after vaca done. Response was they had no control over boiler room needing repair.

I responded that the point was not the boiler room repair but the Comfort Inn staff not telling us about it when we checked in and repeatedly lying to us and other customers about the real problem for 2 days.Received no response.

Review about: No Hot Water.

Review #976563 is a subjective opinion of a user.

PRODUCT OR SERVICE Comfort Inn Hotel Facility
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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