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I stayed at Comfort Inn and Suites in San Marcos from July 31 - August 3rd. They did not mop or vacuum the room or bathroom.

They left a towel with blood on it for three days and did not change it. Trash was not picked up. The card telling about the pillows was inside the bed covers. They definitely need more training.

When I spoke with Denise Rivera the GM she proceeded to yell telling me that she was not going to do anything because I did not complain while I was there!!!!!! She was very rude and unprofessional.

She promise to get back to me and I have not heard anything. I would not recommend this hotel to anyone until the entire staff and GM is retrained.

Product or Service Mentioned: Comfort Inn Sanitary Conditions.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: apology and retraining of the staff..

I didn't like: Unsanitary rooms, General manager, Untrained staff including the gm, Unprofessional behavior.

  • ditry nasty room
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