Manufacturer: Comfort Inn Category: Customer Care Clear all filters (7 of 7 reviews match)
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On April 18, 2017 we booked rooms at this motel.Due to a change in our situation, we had to cancel them on May 17, 2017. The motel had run our credit card and refused to credit saying we should have read the acknowledgement of our booking. They say no refunds. We have...
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1.0
Product
Comfort Inn Customer Care
I didn't like
  • Manner in which this was handled
#1076582
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I was sad to discover there wasn't a Bible in my drawer.Hope it was a mistake. I'll remember to bring one and donate it to the hotel room, I stay in. I only stay at this hotel to use up free points. Night clerks and AM clerks were not at all friendly but then this is...
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Product
Comfort Inn Customer Care
#1010666
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When we got there, they said they were booked, smirked at us and said our reservations were for another night, even tho we had confirmed and had written confirmations in hand for that night. The desk clerk wouldn't help us find another room or tell us about any other hotels in the area. It was a nightmare. We ended up travelling about another 40 minutes north to find a hotel room. We will never ever stay at a comfort inn...
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1.0
Product
Comfort Inn Customer Care
I didn't like
  • Cancelled our guaranteed confirmed reservations
  • Desk clerk did not offer assistance
  • Desk clerk smirked at our loss
#925867
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The front desk person told me (at 1:15 when I first arrived) that ALL rooms were being cleaned and took my cell # and told me she would call me as soon as the room was ready. I asked if she could prioritize have my room (and another where one gentlemen was waiting...
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1.0
Product
Comfort Inn Customer Care
I didn't like
  • Reservation process
  • Incompetent manager
  • Worse management with disgusting attitude
#922786
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When we arrived at the Comfort Inn, we were told that there wasn't a reservation in our name, in fact, the hotel was full and they're were no more rooms available. My cousin is new to his IPhone and didn't save his confirmation info so there we were. The Indian man...
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Product
Comfort Inn Customer Care
#917627
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Total Horrible Place where rooms are provided to customers with lots of bed bugs, where you should never consider to stay as all are talking and thinking in USA about well being, health care as you do not want to pay from your pocket by staying and paying at lower...
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1.0
Product
Comfort Inn Customer Care
I didn't like
  • Rooms with lots of bed bugs
  • For money force someone else to sign papers
  • Which was not booked or extended by the person on folio
#777665
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My family and I have stayed at the Comfort Inn Suites in Kent, OH (OH363) many times for the last four years and never encountered any problems. But unfortunately, the stay during my son's graduation weekend was a NIGHTMARE. Firstly, a room/suite that I booked since...
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Product
Comfort Inn Customer Care
I didn't like
  • Various complaints with management not staff
#755653
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