Submit ›
or
2.1 Based on 35 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Not applicable 2
    • Clean 1
    • Hotell is beautiful 1
  • Customers don't like
    • Unsanitary rooms 3
    • Terrible customer service 3
    • Worse management with disgusting attitude 2
Advanced
search
loading...
More Less

We had 2 rooms confirmed for Melrose, MA and had given our credit card so they would hold the rooms. We made the reservations about a month prior, and confirmed just that week. We were travelling from West to East Coast, and thus wouldn't arrive til around 7 or 7:30 pm. When we got there, they said they were booked, smirked at us and said our reservations were for another night, even tho we had confirmed and had written confirmations in hand... Read more

Was this review helpful? 0 0

The front desk person told me (at 1:15 when I first arrived) that ALL rooms were being cleaned and took my cell # and told me she would call me as soon as the room was ready. I asked if she could prioritize have my room (and another where one gentlemen was waiting before me) cleaned so I could get in as soon as possible, and had identified that I had been up since 2:30 am that morning and was very tired. Her response was “I’ll try”. It... Read more

Was this review helpful? 0 0

My cousin and I were attending a festival in Arcola, Illinois and reserved a room with 2 beds for 3 nights a week before the event. When we arrived at the Comfort Inn, we were told that there wasn't a reservation in our name, in fact, the hotel was full and they're were no more rooms available. My cousin is new to his IPhone and didn't save his confirmation info so there we were. The Indian man who we dealt with was rude and assured us we have... Read more

Was this review helpful? 0 0

The hotel is nice but I had a problem with them taking 3 night's payments out of my bank account when I only wanted 1.....and then told me I had to wait 5-7 business days til my funds were refunded back.....im very upset and will never stay at this hotel again due to thee fact that thay couldn't refund my money immediately

Add comment

Recently stayed at Comfort Inn Middletown in Rhode Island. Do not recommend this place at all. No fridge No Wifi. For fridge you have to reserve one. For Wifi go to front desk. To make things worse on the 2nd night they forgot to clean room after we had left the room for over 5 hours. Imagine you come back around 4-5 and your room still dirty with no fresh towel. Don't go to this Comfort Inn as even front desk do not pick up the phone Read more

Was this review helpful? 0 0

I stayed at Comfort Inn and Suites in San Marcos from July 31 - August 3rd. They did not mop or vacuum the room or bathroom. They left a towel with blood on it for three days and did not change it. Trash was not picked up. The card telling about the pillows was inside the bed covers. They definitely need more training. When I spoke with Denise Rivera the GM she proceeded to yell telling me that she was not going to do anything because I... Read more

Was this review helpful? 0 0

I had checked in at 6 pm. When I got into room you could here loud music and could feel the base. Apparently the was a wedding reception going on on the 5th floor. This went on for 4hours, could not sleep. Made a complaint with the front desk and was told I would get a discount from the manager. Next day I went to check out and asked about my discount was told by the front desk that she din't know anything about it and that the manager... Read more

Was this review helpful? 0 0

Went to Bardstown,Ky Inn. all the reviews are good so feel that i need to tell people that this hotel is awful! The room 105 was awful. The smell was terrible. Smelled like mildew. The air conditioner filter really needed to be changed! Was truly afraid. Left early. The place was so dirty that we didn't stay for breakfast! Comfort inn usually not like this! Room was dangerous. Mildew. Read more

Was this review helpful? 1 0

1. Our room was unsanitary--particularly the bathroom. 2. Called the front desk to complsin no answer 3. Alarm in room went off at midnight 4. Called front desk, no answer 5. The final straw, 8AM shower and there was no hot water 6. Called the Manager three times today at the Lehigh Valley Comfort Inn 7. No answer or response from the Manager 8. Beyond disappointed

Add comment

Staying at the comfort Inn for two nights. Of all the comfort inns I have stayed at this has to be the worse. No heat on during the day just at night?? It'cold As for the food well let's forget it. This is at the comfort inn at White River Juunction Vermont

Add comment
Did not find what you were looking for?
 
×
You are reading about Comfort Inn.
Filing a new complaint about
×